Refund Policy

1. Subscription Plans

1.1 Pricing: Hessab Pro subscriptions start at ₹399 per month for our basic plan. Different plans are available based on your business needs.

1.2 Payment: Subscription fees are billed monthly or annually based on your selected plan.

1.3 Trial Period: We may offer promotional trial periods for new customers to evaluate our service.

1.4 Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

2.1 30-Day Money-Back Guarantee:

First-time subscribers are eligible for a full refund within 30 days of their first payment
This applies to monthly and annual subscriptions
Only one refund per customer/business is allowed
You must provide a reason for the refund request

2.2 Technical Issues:

Service downtime exceeding our 99.9% uptime guarantee
Critical bugs that prevent normal usage of core features
Data loss due to our system failures (partial refund may apply)

2.3 Billing Errors:

Duplicate charges
Incorrect billing amounts
Charges after subscription cancellation

2.4 Service Not as Described:

Core features advertised are not available
Significant misrepresentation of service capabilities

3. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

Change of Mind: After the 30-day money-back guarantee period
Partial Month Refunds: We do not provide pro-rated refunds for partial months
Annual Plans: After 30 days, annual subscriptions are non-refundable
Add-on Services: Additional features or services purchased separately
Third-Party Fees: Payment processing fees or bank charges
User Error: Mistakes or misuse of the service by the user
Violation of Terms: Account termination due to Terms of Service violation
Previous Refunds: Users who have already received a refund in the past

4. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Support

Email us at: refunds@hessabpro.com
Include your account email and subscription details
Provide a clear reason for the refund request

Step 2: Provide Required Information

Account email address
Transaction ID or invoice number
Date of purchase
Detailed explanation of the refund request
Screenshots or documentation (if applicable)

Step 3: Review Process

Our team will review your request within 2-3 business days
We may contact you for additional information
You will receive an email with the decision

5. Refund Processing Time

5.1 Approval Timeline: Refund requests are typically reviewed within 2-3 business days.

5.2 Processing Time: Once approved, refunds are processed within 5-7 business days.

5.3 Bank Processing: It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

5.4 Refund Method: Refunds will be issued to the original payment method used for the purchase.

5.5 Alternative Methods: In some cases, we may offer account credits instead of monetary refunds.

6. Subscription Cancellation

6.1 How to Cancel:

Log in to your Hessab Pro account
Go to Settings → Subscription
Click "Cancel Subscription"
Follow the prompts to confirm cancellation

6.2 Cancellation Policy:

You can cancel your subscription at any time
No cancellation fees apply
Access continues until the end of your current billing period
No refund for the remaining time in the current billing period (unless within 30-day guarantee)

6.3 Post-Cancellation:

Your data will be available for 30 days after cancellation
You can export your data during this period
After 30 days, all data will be permanently deleted

7. Auto-Renewal and Charges

7.1 Automatic Renewal: Subscriptions automatically renew at the end of each billing period.

7.2 Renewal Notice: We will send a reminder email 7 days before your subscription renews.

7.3 Preventing Charges: To avoid charges, cancel your subscription before the renewal date.

7.4 Post-Renewal Refunds: Refunds for renewed subscriptions are subject to the standard 30-day policy for new customers only.

8. Plan Changes and Upgrades

8.1 Upgrades:

You can upgrade your plan at any time
Charges are prorated for the remaining billing period
New plan takes effect immediately

8.2 Downgrades:

Downgrade requests take effect at the next billing cycle
No partial refunds for downgrades
You retain current plan features until the billing period ends

9. Dispute Resolution

9.1 Chargebacks: Before filing a chargeback with your bank, please contact us to resolve the issue. Chargebacks may result in immediate account suspension.

9.2 Disputed Charges: If you believe you've been charged incorrectly, contact our billing team immediately at billing@hessabpro.com.

9.3 Resolution Process: We are committed to resolving billing disputes fairly and promptly.

10. Special Offers and Promotions

Special promotional pricing and discount offers may have different refund terms:

Promotional discounts are non-refundable
Refunds will be calculated based on the discounted price paid
Limited-time offers may have specific refund conditions
Check the specific terms of each promotion

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of the service after changes constitutes acceptance of the modified policy.

12. Customer Support

If you have any questions about our Refund Policy or need assistance with your subscription, please contact us:

Refund Requests: refunds@hessabpro.com
Billing Questions: billing@hessabpro.com
General Support: support@hessabpro.com
Phone: +91 98765 43210
Support Hours: Monday - Saturday, 9 AM - 7 PM IST

13. Our Commitment

At Hessab Pro, we are committed to:

Providing transparent and fair refund policies
Processing refund requests promptly and efficiently
Offering excellent customer service
Continuously improving our service based on your feedback
Ensuring customer satisfaction at every step